Frequently Asked Questions


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Yes. We are officially licensed by the state and local municipalities to carry the public.
No, anyone can use our service.
Our driver will meet you in the arrival area near the airport information with your name board.
Yes, you may pay by card in advance.
Yes, you can make a booking on the phone.
Yes, we will confirm your booking within 24 hours of receipt. If your transfer is within 24 hours from the time of booking, please call us for quick confirmation.
The earlier the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.
We will check the flight status on the day and meet you according.
For convenience, a discretionary gratuity is added to each reservation (industry standard of 20% base rate of vehicle). Gratuity is a reflection of service from chauffeur. 
Prior notice must be received by White Glove Transportation, LLC in advance of scheduled pickup time by email or phone, and outside of the corresponding market cancellation policy (48 hours), to avoid being billed in full. Policy may also vary based on specialty vehicle types (e.g.: Mini Coach and Coach buses, etc.) and specialty markets, where applicable. WAIT TIME: A complimentary grace period is included with all reservations, which varies depending on the pickup location: (a) Departures (e.g.: pickups at home, office, hotel, wedding, concert, theater, etc.) (15 minutes); (b) Domestic airport arrivals (35 minutes); and (c) International airport arrivals (45 minutes). $15 Wait time charges are incurred after the grace period, billed in 15-minute increments at the vehicle's standard hourly rate.

SPECIAL EVENT PRICING: Reservation markets experiencing high demand of service for traveling to or from a specific event (Special Event) are subject to vehicle rates (Pricing) and Policies that may supersede standard market Pricing and Policies, as set by White Glove Transportation LLC, and may also affect reservations traveling within the market but not traveling to or from the Special Event. Company is not liable in the event of any mechanical breakdown while in vehicle and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of 150.00 for each carpet, scratches, broken glass, and seat burn. Sanitation fee is 250.00. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). Smoking is not permitted in any of our vehicles. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in vehicle. Balances to be paid to the company on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity. Ant threats or verbal abuse to drive or dispatch can and will terminate reservation. A Deposit is required for all reservation. All deposits are a standard 45% of the total price. All deposit are NON refundable for any cancelation outside weather related or 12 hour notice of schedule reservation. Deposits are to secure the vehicle from any other reservation that may come in to dispatch

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